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Contact Information

Sales: Sales@finepoint.com

Marketing: marketing@finepoint.com

Partners Program: partners@finepoint.com

Investor Relations: investors@finepoint.com

Media & Analyst Relations: news@finepoint.com

Technical Support: support@finepoint.com

Please ensure to include your complete company name and contact information. Email requests are typically answered within 24 business hours. In attempt to resolve issues in a timely manner, please fill out a support request form and attach it to your email.

To ensure that we answer all of your questions about a specific product or solution, please use our Information Request Form.

Telephone Support:

Please have your product serial/license number and all relevant information pertaining to your problem ready when calling. All support services are available via telephone at:

+1 (212) 962-7410 extension 160

Fax-Back Support:

All support services are available via fax. A technical support engineer will respond within 24 business hours. Please ensure to include your product serial/license number and all relevant information pertaining to your problem when sending in your fax. In attempt to resolve issues in a timely manner, please fill out a support request form and attach it to your fax forms.

+1 (800) 829-5861

Support Hours:

Normal support hours are Monday through Friday, from 9:00 AM to 6:00 PM EST. If you require after hours support, please send an email to support (support@finepoint.com) 48 hours in advance to ensure a technical support engineer will be available.

Worldwide Headquarters (USA)
13800 Coppermine Road, Suite 300
Herndon, VA 20171 USA
tel: +1.212.962.7410
fax: +1.800.829.5861