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Fine Point can Help

Fine Point is your resource. Tell us about the challenges you face and let us offer some suggestions you may not have thought about. A Fine Point Customer Solutions Specialist will address your query and respond promptly.

Email Support:

Please tell us how we can help, send your request for support to support@finepoint.com  and be sure to include your complete company name and contact information. Email requests are typically answered within 24 business hours.

Telephone Support:

Please have your product serial/license number and all relevant information pertaining to your problem ready when calling. All support services are available via telephone at:

+1 (212) 962-7410 extension 160

Fax-Back Support:

All support services are available via fax. A technical support engineer will respond within 24 business hours. Please ensure to include your product serial/license number and all relevant information pertaining to your problem when sending in your fax. In attempt to resolve issues in a timely manner, please fill out a support request form and attach it to your fax forms.

+1 (212) 962-7404

Support Hours:

Normal support hours are Monday through Friday, from 9:00 AM to 6:00 PM EST. If you require after hours support, please send an email to support (support@finepoint.com) 48 hours in advance to ensure a technical support engineer will be available.