As with all relationships, the first interaction is important. To ensure that new broadband customers have a positive first experience—without help from the call center—Fine Point’s Service Installation Suite (SIS):
- Qualifies CPE prior to installing service
- Automates and guides subscribers through service installation step-by-step
- Identifies and pinpoints any connection problems
- Activates service
- Registers subscribers to back-end systems
The step-by-step process of the Service Installation Suite takes helps new subscribers become familiar with their PC, their CPE and their connections. The net result for network operators is fewer installation support calls, fewer truck rolls and a more positive first-experience for both subscribers and service providers.