Connecting the world, together
Since 1997, Fine Point been developing technologies that enable rapid deployment, adaptation to marketing and process changes, effective service installation, activation and customer care.
Fine Point’s technologies and solutions are licensed to over 150 of the leading service providers and technology manufacturers worldwide.
Benefits of Partnering with Fine Point Technologies
Create New Revenue Streams
With Fine Point Technologies, you can add a Managed Wi-Fi offering to your portfolio. The explosion in the number and type of devices in the average home is creating a desire for whole home Wi-Fi coverage. As a result, subscribers that purchase the Managed Wi-Fi service are often prime targets for Wi-Fi extenders and upgraded service.
Increase Customer Loyalty
Empower your Customer Service Representatives (”CSR”) with tools to allow them to assess the current status of the residential gateway and its connected devices. They can also reset passwords, reconfigure devices, identify devices that have weak signal strength. They can then suggest products and upgrades that will improve the customer’s experience. In the end, CSRs regularly convert customer complaints into revenue opportunities.
Accelerate Business Growth
With the extended visibility and analytics supplied by MountainView, you can better target your marketing campaigns.